Where to even begin? Last month I called Jiffy Auto Glass to get a new windshield put in my wifes Ford Escape, while doing the claim over the phone I specifically stated that the windshield I have has the factory blue shade strip on the top of the glass. The next day a technician named Chris came out and installed the windshield, upon inspection I noticed that they installed a windshield without the shaded glass. I called Jiffy Auto Glass and was informed that they were ?all out? of the shaded glass windshields. I explained to them that I was very un-happy that they just decided not to tell me that and come out and install the wrong windshield. After that the person I talked to apologized over and over again and said they the technician I had was fired due to many mistakes similar to mine and that they could send someone out to put aftermarket tint along the top of the windshield. I agreed to let them send someone out and made an appointment for a couple days later for someone to come out. After he did not show up I called Jiffy Auto Glass and to my surprise I ended up speaking with ?Chris? the technician they apparently let go, Chris re-scheduled the tint for a few days later and told me the tint guy was on vacation and apologized for the missed appointment. The next appointment rolled around and again no one showed and no one called. I again called back and requested since their tint guy hasn?t been showing up that I would just rather have them come out and replace the windshield with the correct windshield since that is the one they billed my insurance company for. We set an appt for someone to come out and replace it and again no one showed up. I called back again and was informed they ?tried to call me but no one picked up so we didn?t come out?. At this point my frustration with them was to the point where I just wanted the problem solved and to be done dealing with their less than honest business practices. I was told that they could send someone out again a couple days later or they could just mail me a check for $40 so I could get a tint strip put on and be done with it. I told them just to send a check and confirmed the address, etc with them and was told a check would come out first thing the next morning. After waiting a week and not getting a check I called back and was told one was sent out and that I should have got it by now and it must have got lost in the mail. I was then told they would send another one out right now. It has now been 10 days since then and I still have no check. I never take the time to write reviews for places but I am beyond upset with how this company does business. I would strongly recommend to STAY AWAY!! There are plenty of other places out there to use and I can?t imagine any being worse than this place.
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