Jensen Movers & Storage, Inc

Based on what I went through, I can't believe anyone had a good experience with this company. The movers were late and unprofessional - bickering among themselves the whole time. They got lost getting to the destination - and were so late there was no one even left in the office. Then, when everything was off the truck the bill was presented to me and it was more than 50% higher than the estimate!! Eventually, I was told that the weight wasn't calculated correctly (???) and it should have only been 30% higher. We later found damage to a chair and cabinet that were both hidden upon delivery. more

very professional, and efficient. We couldn't have moved with out them there were no surprises the day of or around our move and they are very reasonable! more

We had an estimator come out and he was so nice and professional, but like most people i shopped around... WHAT A MISTAKE! I used SUPERIOR MOVING COMPANY AND THEY ROBBED ME OF MY MONEY AND GAVE ME AWFUL SERVICE! Superior totally low balled my estimate and after the move was done it cost me almost twice what they estimated to move me! I wish I had gone with my gut and not went with a shady company! not to mention their office staff was way friendlier! my mom is using Jensen next month and so far no problems yet! case in point don't shop around when it comes to your life valuables! use a trusted company! more

We had a very good move with Jensen. Everything went smoothly. The crew was professional and couldnt do enough to help us. I would definitely use them again if we ever move.! more

If I could give them no stars, I would. Where to start ? with the 90 minutes late arrival, 4-hours to drive 60 miles, or overcharging on weight ? hard choice. My mom hired these movers to move her from a 4br house in Philly suburbs to a 2br condo in Allentown. Had the estimator come out, walked through each room, made list of exactly what furniture was going, etc. Set up move date/time two weeks in advance, put the deposit down, thought she had it covered. Morning of the move arrived and no movers at 9am, no movers at 10am, 10:30 they showed up. What the 'professional' estimator said should take 2-3 hours to load, took 4 hours. Weight was then 2,800 pounds (yes, more than ONE TON) more than estimate. We tried to find out where they were weighing the truck, but no one gave us a straight answer, they just pulled out of the driveway. FOUR HOURS later, they finally show up at the condo. It's now after 6pm, dark, and rainy. to compare, I made it to the condo in less than an hour. The guys did not work well as a team, there was squabbling between then, and basically pretty unprofessional behavior. Not to mention they damaged a bookcase and broke a dining room chair in two. Three weeks later, and the final invoice isn't settled. What a horrible experience. Would never recommend them to anyone! more

Had Jensen move and pack us. We had a very good experience. The movers were professional and thorough--even with all of the heat! more

I had this company come out along with several others to give me an estimate. I chose them for several reasons- their estimate was clear to understand. They told me that they would send 4 men to do my job. Everyone else said 3 even though I told them that my last move needed 4 men. They also insisted on packing my mirrors. The other movers didnt. They said they would just stick them between my mattress?? more

Do NOT use this company. Our move would have gone great if not for the questionable business tactics of this company. They come to our house and looked through all our rooms and quoted us a price to move. I understand this is an estimate, but it should be in the ballpark of what the work will cost. We received three estimates from various companies and they were in the middle. After carting our items away in the truck we received a call the morning they were to deliver our stuff to our new house that we would need to pay an additional $1000 over the $1500 estimate in order for them to complete the move. And were advised by the less then customer friendly office manager Meghan that if we did not have the money they would not deliver our items. It felt like we were in a shake down. This lady was complete rude and advise us at this point the estimate was completely invalid and meant nothing. It was a shame as the movers did an excellent job. However, unless you like being held up at the end of the move I would question ever using this company. Pros: Workers worked hard Cons: Actual cost compared to quote/estimate was over 60% more more

The staff at Jensen was wonderful, I was very stressed out withmy move and they alleviated all my fears. Not all moving companies are like those nightmares we have all heard about. more