I bought four Groupons to this company last fall. I have used a lot of Groupons before and have generally had a great experience with them. They've given me the opportunity to try new businesses, and the business owners have of course been friendly since they want me to become a regular. But this place -- no way. I tried to call several times during their announced business hours before I reached someone, and I left messages, but the person who called back completely ignored when I said I?d be available to get a return call and instead called back whenever she felt like it. I only finally got ahold of someone today when I said I?d be available at anytime and made sure that I was. But then she continued to not listen to me because even though I told her that I couldn?t do Tuesdays and Thursdays, when I work in Tucson, she kept suggesting times on Tuesdays and Thursdays. When I repeated that I?m not available those days because I have to go to work, she started getting rude. She told me to stop yelling at her, even though I wasn?t yelling. I was annoyed that she was treating me like an idiot, though. She insisted on reading me her soonest openings, even though I?d already indicated I couldn?t do them. Apparently I don?t know my own work schedule? Then she started berating me ? good customer service, that ? because she felt that I should?ve called sooner instead of waiting until a month before the expiration date. I asked her if she even had four appointments for my four Groupons ? two for me and two for my son ? so she only mentioned a total of four, two of which were those same ones on my workdays. Really, they agreed to sell too many of these, assuming that people would end up evenly distributed over the whole six-month period without requiring that people call three months in advance for appointments, and now they want to blame us instead of recognizing their own error. Then she suggested that my son and I split the one Friday appointment she had offered, but still using two Groupons, so getting half what they were supposed to be worth. These people do not know how to work with folks who are not willing to drop everything for them. Apparently being available Mondays, Wednesdays, and Fridays, in the mornings and the afternoons, as well as Saturday afternoons, was just not enough. I have to quit my job, I guess, to use these Groupons. Forget it. I am going to have to ask for a refund. And I will never give this business my money, nor recommend it to anyone else.
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