We arrived prior to the official 4:00 PM check-in listed on our confirmation. There was no sign outside indicating that we were in the Jean Lafitte House, but thankfully we had our confirmation with the address listed on it. We opened the large wooden door and walked into the resort down a long hallway. There were no signs indicating where to go. Finally we saw a tiny sign that read ""office"" on one of the doors on the other side of the courtyard. We approached the closed door, started to knock, and then the adjacent door opened and the housekeepers were greeting us. They were very friendly and helpful, but said nobody was in the office and someone ?may or may not? be in later, but checked our name off their list and gave us two keys. That was our check-in process. Basically, there's no front desk staff/check-in desk and even if there was, there?s nobody to man it. Because of this, there are also no activities, nobody to give you directions and advice, and most importantly for us, nobody to get us a taxi back to the airport. You're basically on your own. Later that evening, envelopes (with keys!!) were left in the hallway for everyone to pick up their own. Ours was out there, too, with more keys. Anyone could have picked ours up, opened up our door, and taken our belongings while we were out.
Pros: Location. The resort was in the French Quarter.
Cons: No front desk, guest services, staff onsite. Security.
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