Horrible experience with this dealership!
I contacted them online for quote on new Camry SE and got reply from Olivia Wood (Internet Sales) with a few listings, including a new 2014 Toyota Camry 4dr V6 auto SE at $22,092. I immediately made an appointment. On the day, she contacted me to confirm the appointment, and I requested specifically to see this car. Then she replied “Now the 2014 Toyota Camry's are going to be a little bit more expensive because they just came out. The silver one you are looking at more around $29,200. If you are wanting a 2013 they are going to be around the $22,000 dollar. I'm sorry that the email showed a 2014 but it's actually a 2013.” I assumed it to be a V6 but still specifically asked “do you have a 2013 Camry V6 SE at $22,000”, which she replied with a list of I4 at $22,000. I realized that there was probably no V6 at the price, and cancelled the appointment. However after half an hour, her manager, April Wells contacted me to say it seems to be a “miscommunication” and invite me to call her personally, which I did. She told me on the phone that there was a new 2013 Camry V6 for $21,367. I specifically asked to make sure it is a V6 and she said “yes”, before we decided to drive 50 minutes up there from Olathe.
In the dealership, “the car we talked about” became a base I4 SE that was brought to us. We immediately pointed it out, and showed them the quote. The V6 was brought to us, then the sales person disappeared for a long time. We sit there for over 90 minutes, and the sale staff offered us various base I4, which we all immediately refused. Eventually, after all their efforts failed, a few minutes before the dealership closing at 8PM, the General Sales Manager, Moe Zatar appeared, and said the original pricing was a “miscommunication” (never a “mistake”), and that it was not their fault. We were very pleased and brought up the term "bait-and-switch", he said that we should get a lawyer and that they have high ratings, and walked away. Be very aware of the cheaters!
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