Jacob's Shoe Repair

I've used Jacobs shoe repair several times over the years without incident. I went in the shop a few weeks ago to have a pair of sandals repaired. Simple glue job on the sole. They charged me $5 and the shoemaker smiled as he gave me the sandals and said that their work was GUARENTEED! The second time I wore them the glue job came apart. I took them in today and they said that they would be $10 to repair. I told them that their repair held up for only two wearings and they should stand by their work. What about that GUARENTEE. They then said that they had never worked on the sandals and that I was essentially a liar. That I was making the whole thing up. About this time they stopped speaking English and began speaking Spanish while they walked away and ignored me. I was stunned. As I was leaving with the sandals one of the men said, in English, ""We'll fix them for $8. WARNING!!!!!!! STAY AWAY!!!!!!!!\r more

I called the shoe store again on Tuesday. This time a gentleman answered the phone. I asked if he was open; he said since he answered the phone clearly he was (this guy's a character..LOL). I explained that I tried to pick up my shoes last Saturday but he was closed. He said it was because of the holiday. (What holiday?) It was only after talking to a friend that I realized he was talking about Rosh Hashana (hope I spelt it right). \r \r Happy ending; I got my shoes back yesterday and they did an excelent job. My average rating has more to do with what I consider bad communciation on their part. They should have put a sign on the door so we knew what was going on. I am happy that after 11 years on Miami Beach, there are still Mom and Pop stores that still thrive. Pros: high quality repair work Cons: closes too early on wekdays more