I gave them one star because it won't let me give them no stars.
J&T's Auto Cafe was recommended to me by my family member's in Big Flats. I have a Saab, as did my family, and it isn't always easy to find someone willing to work on Saabs.
Not the case with J&T's. They work on Saabs and other European Imports almost exclusively.
June, 2011: My fuel pump had stopped functioning in Big Flats, 60 miles from home for me. J&T's was happy to take my car in and get it checked out.
They [replaced] the pump and the fuel filter for ~$1031.00. The following weeks, I'd been getting Check-engine-lights for a code warning the evap (fuel) system was malfunctioning.
Took the car to the Saab dealership in Vestal, NY after seeing that my fuel filter was held on by a zip tie? Yes, a flimsy plastic zip tie. The Saab-Certified tech at the dealership performed a smoke test, finding the o-ring was never installed = huge fuel leak.
When I confronted Joe, he's the 'J' in J&T's, over the phone, he said there was no way they forgot the o-ring (is the Saab-Certified tech lying?). He did, however, admit to the zip-ties holding the fuel filter on because the old nylon strap was rusted.... I didn't know nylon rusts.
Joe promised to look into the matter and call me back.
I never heard back from Joe.
And my wallet is $160 lighter from having their mish-mash of [repairs] fixed by true professionals.
Not only have they lost potential future business from me, but also from my other family members that have gone their on a regular basis.
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