J & J Complete Car Care

These people sold me a Ford Explorer with a non working odometer. According to the detailed log book left in the vehicle by the previous owner, this truck has only registered 900 miles in the 6 years since it was sold to me. Riiiight. I have spent over half of the purchase price of the vehicle just to keep it running in the first 6 weeks that I have owned it (remember, these guys are MECHANICS). They told me that it had been completely checked out and was in great shape, yet the first (of many) trips to a real mechanic revealed spark plugs that had not been changed in many years along with plug wires held together with glue and Scotch tape. I have had to replace 4 fuel injectors because of, ""Check engine""codes indicating skipping cylinders and very rough running engine. When I called to see what they would be willing to do to make it right, one of the owners hung up on me. If you're going to do business with these people, take a lawyer with you. You'll need one. more

I took my Toyota Van to J&J Complete Car Care for an alignment on the recommendation of my personal mechanic. The J&J mechanic first checked my car for mechanical problems that would affect the alignment. He found and showed me a worn inner tie rod that needed to be replaced. Unfortunately, the part had to be ordered. They gave me an estimate for the part and installation. I was pleasantly surprised when they told me they did not care if I found and bought my own replacement part or even if they put it on myself, but to just let them know when or what I decide to do. I was then sent me on my way. The estimate looked reasonable but being the penny pincher I am - and not having any experience with their shop I elected to shop the part online myself. I found their quote for the part was exactly the same for the manufacturer they quoted. Their labor charge was much better than the national chain shops in the area. I did find a lesser price for a tie rod made by another manufacturer from a different parts store. The part may be of lesser quality but my van has a lot of miles so I bought it and had my personal mechanic whose shop is near my home, put it on. I then called J&J back for an appointment. I was glad I called ahead because they were swamped with business. (They do need a bigger parking lot). They aligned my Van and charged a reasonable fee for the service and unlike rip off garages like the Budget Brakes or Firestone shops, they did not try to sell me a bunch of stuff I did not need, plus, they gave me a good alignment! I found them to be straight forward, honest, and reasonably priced. I will use them again. more

No room in the parking lot, no handsome mechanics. lol. Pros: they are alive Cons: I think...... more