Irving Pet Hospital: Fong Joe DVM

I can't say enough about they care that Dr. Fong and the staff at IPH has taken with our animals. We have 1 cat and 2 dogs. They love Dr. Fong. It is clear that everyone at this hospital is an animal lover. They take great care to make sure that you are not being over charged by walking you through the charges and giving their personal opinions on how to handle cost and care. One of the best things about going into the office is seeing ALL of the patients up on the wall with their own framed portraits. (We just submitted 3 of ours) They care. I will use and recommend them from here on out. more

I took my cats to Irving Pet for more than a dozen years. I will never take them back. There have been so many changes in staff that care is inconsistent. The drop off in care started a few years back. One doctor said the cat had lipoma, so no reason to remove it. When the cat was due for a teeth cleaning the next doc insisted it was cyst and we should remove it while she was under. I agreed to the surgery only to have the surgeon, after the fact, tell me it was just a lipoma and she was surprised that I had it removed. So the cat had undergone unnecessary surgery which all because one doctor did not bother to read her chart carefully. \r Recently I took my older, arthritic cat in to talk about an increase in his pain and trouble walking. Yet another doc examined him. She misread his chart. Because of this she argued with me that I was overmedicating him and causing him harm. I was actually giving him less medicine than had been prescribed. She prescribed a different drug that is typically used for short term extreme pain issues. She never checked the cat to determine if his walk had changed, if his joints were warm to the touch or if there were any other indicators of his pain levels and the causes for it. The new drug turned him onto a drooling zombie cat, who routinely hurt himself because he was so out of it. The doctor called a few days later to tell me he needed to be on thyroid medicine. I told her his pain was not improved. She recommended increasing the dose of the new meds and giving him the old medicine also. I informed her we were almost out of the old medicine but I would try. Within a few days he couldn’t get up without assistance. I stopped the new meds (we were out anyway) and was now out of the old meds. I called the vet and left a message explaining the issue calmly and clearly. No call back. I called the next day and left a message. The receptionist was very friendly and apologetic. No call back. I called the third day. At least now the cat could walk, in pain, but he wasn’t so drugged that he couldn’t do anything. No call back. On day four I called and said I wanted them to print a copy of both of my cats charts. I would be taking them elsewhere. Now Dr Fong was willing to talk to me. He never admitted they hadn’t returned my call; he was willing to prescribe the old pain med and have them copy my charts. However he was purely focused on covering his ass rather than making sure the cat was effectively treated. In essence I was choosing the best treatment for that cat, not a trained vet. To cap it off, his notes in the chart, which I presented to the new vet, make me sound like an irrational bitch that lost it for no good reason. I like my new vet but I am very carefully building a relationship because it is already poisoned by the notes from Dr. Fong. The cat is now doing pretty well for a ragged old guy. Seems that by not actually examining him carefully, they missed that he had injured his back leg. Pros: Few Cons: Revolving door of vets. inconsistent care, unable to reach more

I started there 13 years ago when it was rated one of the best in town and had a variety of cutting edge treatments and top professionals. Took my own pets plus rescue dogs when I fostered. They were top notch & I had my own Vet. Now, it's always someone new. You are going to a clinic, not to 'your' vet's. Now I'm finally moving on because the front desk staff is a bit disconnected with the need for customer service. My pet is facing old age & health issues and I, or he, don't need the aggravation of a '9 to 5' philosophy. Pros: Close to my home Cons: Revolving door of vets & poor front-office service more

I had an appoitment here this morning at 8:50 ... between having trouble getting my cat into her carrier and morning traffic, i was running a little late. at 8:57 I got a voicemail saying that I was late and my appointment would have to be rescheduled .. I called right back saying I was literally two blocks away, which I was, and still they could no longer see my cat. Reschedule? NO THANKS! i just wasted gas and upset my cat for no good reason. ive an appointment being cancelled this way. arent people late from time to time? i wouldnt expect to be seen right away when i got there, but geez, never would have thought that 10 minutes late would call for a cancellation. Pros: i really liked dr. fong Cons: the staff is unreasonable more

These folks know what they are doing and offer acupuncture and chiropractic as well. They also specialize in exotic pets.. They even have a photo of robin williams and his iguana in the lobby. Pros: not too bad parking more