This is going to be a unique posting, because I left my first visit with Brooklyn happy, but not DYING over how perfect everything was. The funny thing is, she's so amazing because she did EXACTLY what I instructed her to do during my visit. (I have control issues with stylists) I think she sensed my uncertainty when I left, and she reassured me that if I needed anything at all, simply to call her cell phone and let her know. Well after 2 or 3 days I did, and let me tell you, this girl is a class act. She had incredible training at Vidal Sasoon for years, and it's clear her hair skills aren't the only thing she learned from them...
I called her to ask if I could come back in to have her revise one or two small things, and she was SO accommodating to me, I couldn't believe it. She never made me feel bad for a second, even though I basically asked her to re-do what she recommended me to do the first time around (I was too stubborn to concede) and my hair is flawless now. She was so sweet and professional, and my hair truly IS amazing. She took her own time to fit me in and do her job right.
Really, if I had shut my mouth the first time and trusted her like everyone says to do, I could have saved an extra trip. But I'm so glad to see customer service is alive and well in Brooklyn's chair, I gave her a huge tip the second time around, especially after she gave me a great first time discount and still took such good care of me when I wanted to come back, and she didn't charge me a cent.
How refreshing after years of dealing with pretentious, self-absorbed stylists. Brooklyn's got all the bragging rights in her talents, and a great attitude in service and customer satisfaction as well. Thank you Brooklyn, you're a doll and you will have my business for years to come.
Pros: so professional, Brooklyn is Oregon's most skilled stylist
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