Inglis Pet Hotel

I love boarding at Inglis because I know my dog will be safe and well looked after. At most kennels your dog gets no playtime or interaction with staff (I know because I've managed a couple of kennels). At Inglis the dogs get out up to three times a day, depending on your arrangements. Yes, the dog runs are on the narrow side. The staff tries to keep the enviornment mellow and mellow dogs tend to snooze all day, just like they do at home, so I'm okay with this. The place is very clean and run by people who obviously care about dogs. I have a very finicky eater and when I picked her up the woman shared what they did to encourage her to eat, which is great information for future visits. It also shows that the staff is concerned on how well the individual dogs are doing while in boarding. I live over an hour away, one way, and I would not hesitate to board with the Inglis' again. more

I boarded my two dogs here for the first time. They went in very clean, as they had recently come back from the groomers. When we checked them out both dogs emitted a foul odor and looked very scruffy as if they hadn't been bathed in months!! I brought my concerns to the manager and was basically given a 'talk off' with no explanation for it. They suggested that 'next time we could request a bath for a fee'. I explained that I have used a number of kennels many times and this is the first time I have ever encountered this problem. For this reason I requested a partial refund of the cost for the stay. They instead offered a complimentary bath on our next visit. I declined, why would I entrust my dogs to this type of outfit again? When I insisted on a partial refund I was told they checked with the owner and the owner refused to honor a refund for part of the stay. They obviously don?t care about making it right for the customer. I will never use them again, and thought I had to warn other dog lovers out there. more