This place has terrible customer service.\r
Let me preface this by saying...I am married to a tattooer. I have several friends that own various tattoo shops in the area and I am knowledgeable in the industry as I have pretty much grown up around tattoo artists, so I am not an idiot as to how this should have been handled. I am not just speaking as an uneducated possible customer. I was referred to Shane from my husband and a friend of mine who has a portrait from him. I inquired about getting tattooed here via email as I was instructed upon calling the shop. It took quiet sometime for the person to get back to me to communicate the appointment. I was then instructed to send 100$ deposit via paypal to book an appointment, which I did. I was then told I could have an appointment a year and half later from the date I made the deposit. I responded by saying I should have been informed of this and I wanted a refund due to the fact I wanted this portrait of a family member that is not in good health and I wanted it before it was too late. No response. I then contacted them via email again. Again no response and no appointment. I then disputed this with pay pal. A few days before pay pal was going to refund me I got a personal call from Shane himself ( I had been dealing with a woman speaking for him before). He allowed me to explain the situation.. and told me he would book me an appointment for Feb (which was 2 months) I agreed. He told me to text him directly. I did. 3 times. No response. I allowed paypal to refund my money. I did not even know he was famous. I was going to him as the referral of my friends. Terrible communication, terrible customer service. I would not refer anyone here.\r
more