The staff was very kind and friendly but we did not have a five star experience. We were originally quoted a price that was significantly lower than the actual price. We also noticed that certain parts of the car were not cleaned, specifically the pedals and behind the steering wheel. When we called to discuss these items they said they would send someone out to fix it. The following day we got a call with justifications about why they did not clean the pedals. As people who have previously had a car detailed by a different company, the pedals can be cleaned without liability issues. In my opinion, if you want to avoid liability put it in writing that you will not clean parts of the car, do not just skip things without any explaination or disclosure. During that same phone call we were told about all the discounts and free items that we were given. How can this be when we were quoted a price that was less than what we paid? If we were given discounts, shouldn't the original quoted price be more than the finished price? Ultimately, we were told that they were too busy to finish the job and we can clean those parts of the car ourselves. This after we paid them more than the quoted price. In all, I did not get what I thought I paid for and the excuses about why they could not fix the problem were not handled well. So after paying them, I am now going to go finish the job myself.
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