About In The Light Urns, Inc. Hello, this is Susan Fraser. First, I want to say how very sorry I am that you have experienced the loss of your loved one. We care about our customers, and do what we do every day with a real compassion for their incredible situations. Over many years, my husband Rick and I, have pulled together a great group of individuals. Each person knows the stress that our customers are under. Their circumstances are often devastating, and we try to make this necessary purchase as easy as possible. We are now in our 20th year, and a couple years ago we have moved to a much larger facility. We need the space, because In The Light Urns has grown to be the largest on-line urn company in America, offering cremation urns.