Hyatt Regency Valencia

My husband and I got married at the Hyatt Valencia this year. We had a small budget, and the Hyatt made our wedding looking like a million bucks! It was everything we wanted, and the staff was so helpful and thorough. \r \r The catering manager Lynn McCracken was responsive and never let me stress about anything. She was totally genuine and made us feel like we were her only clients - a feeling I'm sure she gives everyone. We had so many compliments on how the wedding turned out and the beautiful location. I would definitely recommend hosting your next event at the Hyatt Valencia! more

\r You read that right. The room was booked months in advance, but suddenly, when we got there at 1:30 in the morning we were told my honeymoon room and package had been mistakenly given away....to prom kids none the less!\r \r They offered to find us a room at the nearby la quinta or holiday inn!! On my wedding night? NO way! After standing in the lobby crying for 25 minutes they said they found a do not reserve room, where the only problem was the phone didn't work. We would make do, who wants a phone on their wedding night? Theshower didn't drain at all! Nothing like standing in cold shower water the next morning! \r \r I don't feel like a free defective room really made up for screwing up the most memorable night of your life! My mother in law had talked to management there who said they would send a room voucher. Months went by, my life was busy, when I called the manager she had spoken too he said ""well I never heard from you so I didn't think to send anything"". Apparently I was supposed to call and remind them that they need to make up for world's worst customer service?\r \r He agreeded to send a voucher . Three weeks later it hadn't arrived. I called and he said that it must have been lost in the mail. Weeks later it hadn't came so I called again, this time it had been returned to them because my address (of 25 years!) was incorrect! No, because something can't be returned that was never sent. Finally it comes,1 basic standard room good, no honeymoon package, blackout dates apply.\r \r Maybe I would have been willing to see it as a mistake they tried to fix if the management seemed a little apologetic and sincere instead of like I was bothering them. Or maybe if they had made up for the mistake on their own, not me having to call and remind them.\r \r The saddest part is while I was in the lobby on my wedding night crying, the receptionist said ""unfortunately this happens alot here"". Don't make the same mistake I did and trust a special night to them!\r \r Pros: close by Cons: view of the mall, worst customer service, underage prom kids drinking in the bar more

This is a very nice hotel, clean, bright and close to Magic Mountain, Valencia Town Shopping Center. Can't believe how much the town has been developed with condos, townhouses, gated communities and upscale shopping. The pillows in our rooms were very flat and I don't particularly like flat down filled pillows, but housekeeping did give us polyester pillows when we asked for them. They have nice toiletries, better than what Disneyland Hotel gives you. The pool is really small. You're just across the street from Borders, Johnny Rocket, Buca di Beppo. And Starbucks is in the shopping mall! We would definitely recommend this hotel. Pros: Clean, nice hotel. Good value Cons: Small pool more