Greetings Monroe Dental Group & professionals,
Today July 16, 2015 has marked a day in our professional history in which as a patron and long term partnership with this establishment I am disappointment with you'll. The integrity of this company is in questioned again not only with my children but with another family member. I understand policy and procedure however when an appt is scheduled several weeks in advance for several appointments it would behoove you'll if you did not have all the required paperwork prior to the appointment time then the appointment should have been canceled. I am in dismay that I was told at the time of the appointment and then refused service for my children. Grant I do assume some responsibility however the burden to ensure quality customer service is that of the provider. My suggestion to you'll is to revamp the scheduling procedure and if all required paperwork is not present prior to appointment within a 3-5 business day timeframe then appointment is cancelled and rescheduled.
I would like to first apologize to the receptionist Whitney for my poor judgement of communication. However training is needed that arguing with a frustrated patron is pointless and not customary. Again thank you and this complaint will not just rest here.
Always working hard for children in care,
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