Houston Shoe Hospital

each and every time I go to that location I have a pleasant experience the manager is very professional and friendly he makes me feel welcome everytime I enter the building he knows me by my first namet very importantit's a joy going to that location more

Gary Hitt at the River Oaks location on South Shepherd has been graciously waiting on me for years. The other staff are helpful as well. I've taken shoes, purses and boots and been pleased with the color dyes, stretching, adding new leather handles, along with the usual heels, soles and polishing. Great service. more

I've never had shoes re-soled before. I always just chucked them, but these were expensive and they were so comfortable. I decided to get them fixed. I was shocked by how great they turned out. I will be taking another pair there next week! more

I've gone to this location for a few years and the staff and service is always wonderful. I've taken shoes and purses and everything is always fixed in a timely manner and the prices are reasonable. I've never had any issues with the service or the quality of their work-it's wonderful! I highly recommend them and will continue going there. more

I have been going to the South Shepherd location for 10 years or more. They have done a great job repairing everything I take there and the service is very friendly. Just picked up a pair of Cole Haan boots that needed cleaning up for Fall and they look brand new. I highly recommend this location. more

I recently brought my favorite pair of heels in for repair. I was shocked to see that they not only repaired the heel but went the extra mile and refurbished the leather and fixed the soles! My shoes are brand new. I am very happy. Gary was very friendly and helpful. I will recommend the Shepherd location to everyone I know. Thanks! more

I thought I had worn out my favorite pair of hiking boots I like to wear on weekends. I was wrong. Knowing the quality of thier work from previous experience with them, I took the boots to Houston Shoe Hospital on S. Shephard. They did not disappoint. HSH returned my boots to almost brand newjust out of the box condition. Thank you HSH...Great work! more

Although I thought it was time that I replace a pair of my Cole Haans my wife took them to the shoe hospital to replace the heel and sole. It wasn't just the condition of the bottom sides though that I felt I needed to go buy another pair, it was the top sides. They were worn and I just couldn't get them shined up. In any regard, I would have felt like a fool if I had replaced them after I got them back from the Shoe Hospital. Not only were the heel and sole fixed like new, I don't know what they did, but the topsides haven't looked this good since I bought them. I would swear that they replaced them with new shoes, but I recognize the worn condition on the inside, which didn't need work. It's a little expensive at $70, which included reconditioning, but it would cost me almost twice that to replace them and then at least a week to break them in. I am extremely happy. more

I wore a hole thru the soles of my favorite shoes so I decided to get them fixed after checking the price on a new pair. When I brought the shoes into Houston Shoe Hospital on South Shepherd, they asked if I wanted them to refurbish the leather as well. I thought why not it wasn't much more. I was shocked at the difference when I picked them up. They looked like they did when I bought them.The overall cost was half what a new pair would have cost me plus these are already broken in. Good deal for a ""new"" pair of shoes. Very courteous service, done on time. more

I have used the South Shepherd location for many years and have never been disappointed... might find a cheaper repair place, but will likely never find an equal as far as quality. Just picked up my loafers and they'll likely have at least another two years of good wear in them. Pros: great quality; knowledgeable workers; fair prices; convenient location Cons: hard to back out of parking area (due to heavy traffic) more

I wanted to let you know that I received my shoes today via FedEx. Both pairs look beautiful; you did exactly what you said, which was repair my shoes properly. That is all I wanted, and the shoes now look like what I'd originally expected. I also like the new soles you added. I tried on the shoes and my favourite pair (the two-tone pump) is just a bit tighter; I am assuming it is just the cleaning solution and the leather will stretch. Overall, the shoes look just perfect. Thanks again for following up with my complaint, I do appreciate it. more

I have patronized this location twice and each time they have exceeded my expectations. The first time I had a belt repaired. Their craftsmanship was second to none. The second time I had a pair of Justin boots resoled and I had a back pack restitched as the shoulder strap was coming apart. Again, I was pleasantly surprised with the fine job. The sole was aligned properly and the stitching looked factory new. They even polished the boots. The back pack looked as good as new. The staff is knowledgeable and friendly. I would recommend this location without reservation. Pros: friendly and competent staff, no waiting, quick turn around on repairs Cons: none found thus far more

Brought in my shoes here before and they have done a great job. I think the guys there are just so nice and they really try to help you with your shoe problems. They have great customer service and there prices are very reasonable. Give them a shot, even though they are a chain store. Pros: Great Prices, Friendly and helpful Cons: Busy street more