Houle's Plumbing Heating & Air Conditioning

My water had been running slow for a while so I made the mistake of calling houses to come fix it First, I work nights I tried to set the appointment up for 3rd since they have "24hr service" but was told they don't like to start jobs that late in the day So I set the appointment up for the following Mon (what's one more weekend with my water at a trickle) Monday arrived but the technician didn't show up until 2:30th because there was an emergency call that took precedent over my scheduled appointment He did hardly any troubleshooting but did replace lots of parts that didn't need to be replaced, then had to call the office to get a different tech to come out because his shift was over While waiting for tech#2 to show up I called the office to get an eta and was assured that my water would be fixed tonight since they offer "24hr service" After close to an hour, tech#2 exclaimed that he had worked for them for 30 years and he didn't know what was wrong with it, and he wasn't going to stay until it was fixed At this point tech#2 (also the most unprofessional tech) left and I had zero water Day 2 arrived and I get home from working nights and after waiting for a couple hours I call the office to see when the tech would be coming back to fix my water I was told that they were closing up camps for the winter since some cold weather was due to arrive shortly and that was an emergency I explained that I have 2 senior citizens, 2 adults, 1 teenager, and 1 toddler relying on the pump in my house and I now have no water (when does that qualify as an emergency? ) Eventually tech#3 (yes a different tech than the previous two) shows up and after a half hour of troubleshooting he fixed the problem by backing off 1 screw Long story short, MONTHS later I received a bill for $1200 for parts that didn't need to be replaced and labor of useless techs who don't know how to troubleshoot, just replace parts Do yourself a favor and hire an experienced plumber, not these jokers more

As a long time customer, spending literally tens of thousands of dollars on multiple properties, I ended my relationship with Houles because of their disregard for customer service and lack of warranty support of their parts and craftsmanship. My first and only complaint was about a mere $133 bill. Last fall plumbing was installed which ultimately failed this spring. During a service call to repair the plumbing issue, the technician never indicated there was a cost associated to correct the problem. Weeks later, without notice, I received an email with a statement requesting payment. Confused, I responded that I believed that should not be chargeable because there appeared to be a problem with the craftsmanship. My email was forwarded to the service manager to which was answered with terse, accusatory language. The service manager, Randy, blindly assumed the problem was because of my own misuse, without speaking to me nor personally making a house call to investigate the matter. In my disbelief I wrote to the company's president, Anthony, and included a check to shore up and finalize my account. Anthony was also quick to respond by reinforcing his service manager's blind opinion, and stated that it must have been caused by my own misuse. As a feeble attempt to rectify the matter, he offered settling the service call at half price, as long as I called his billing office for this arrangement. Clearly he missed the point. more

The guy kept changing his prices. I just received an adjusted bill in the mail months after project was paid in full supposedly due to an calculation error on the technician's part. I was going to have them install a new furnace, but the guy kept increasing the price as we talked and once I got him to put it in writing, it was about a thousand dollars more than we had initially discussed. Also, when they did work, they used supplies that did not fit my original piping leaving things appearing awkward...and depending on who you talked to, I have galvanized piping. No thanks. Not professional. Shop around and do your homework. more

To keep in simple words lets just say I have not come across such talented professional people in field of plumbing. Truly amazing service, great knowledge and expertise makes them different from the rest. Highly recommended to others. People if you are looking for experts who can handle your plumbing problems try Houle's once. It is always refreshing and easy to work with them. Thank you Houle's Plumbing for being courteous and helpful. Keep it up. more