1 star is WAY TOO MUCH for this place!!!\r
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My family and I have been LOYAL customers of Honey's since 2003. Yes, that is 10 years! We purchased both our dogs there, one in 2003 and the other in 2010. Although we have seen/heard the bad reviews, we have never really had a problem w/ them, and continued to be customers. Well, until today...\r
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I called the store Thurs afternoon (8/1/13) and asked for an appointment. They had no opening until Saturday (8/3), so I took an appointment for 10:30 AM. I spoke to the owner, Marcella (who I've noticed always has a stuck up ""high and mighty"" attitude) and she said ""ok we'll see you on Saturday, I have your phone number"". She didn't ask for my name, what type of pet I have, etc. \r
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Fast fwd to Saturday. My dad brought our dog to Honey's for his 10:30 appointment. Marcella rudely tells him he doesn't have an appointment and they do not take dogs without an appointment. My dad told her their name (not knowing the lady didn't have any name for the appointment, just my phone #). She told him she has nothing written down for that time slot. He was very insulted that she pretty much called him a liar and so he left. My mom called me and told me what happened. I called Marcella and at first calmly explained to her about the miscommunication on their part. She said it wasn't their fault that my dad had no appointment and left. That's when I started getting mad. I told her that we in fact had an appointment, because I'm the one who made it on Thursday. And I also reminded her she merely told me ""see you Saturday, I have your phone #"" and didn't bother to get any more information. So that's on them that nothing was written down for the appointment slot. She briefly said ""MAYBE it was my fault for not writing it down but it's your dad's fault for leaving"". \r
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She refused to take any type of responsibility and continued to blame my dad. I was talking to her and she kept trying to cut me off and interrupt. So I told her it IS her fault because they are the ones who have a business and it is THEIR responsibility to make sure every appointment is written down. She cut me off and said ""well I'm very busy. Bring the dog in if you want"". I said no, we will never go back there and they just lost customers of TEN YEARS! She said in a rude and sarcastic tone ""Well, that's FIIINNNNE""... Before she could finish, I hung up on her, this time cutting HER off. I have already said what I wanted to say, and instead of apologizing for their mistake, she kept blaming my dad and dodging any fault in the situation. And plus, I was done listening to her annoyingly shrill voice. What a b*tch!\r
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They are a HORRIBLE business! And as much as we love our dogs, I wish we didn't give them 10 years of good service. They definitely don't deserve it.\r
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Aside from this review, I have seen other reviews about sick puppies being sold, only to die a few days/weeks after their purchase. And of course, her nasty attitude keeps getting mentioned, over and over and OVER. I hope this place closes down because they are a waste of a business. I feel sorry for the puppies there because I know they don't take very good care of them. (When we purchased our dogs, 1 had worms and the other had Giardia- an intestinal infection in animals caused by a parasite. Giardia is transmitted by contaminated drinking water & germs).\r
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If you want to spare yourself the attitude and high ""self worth"" attitude of this b*tch, go somewhere else. If you do purchase a dog there, make sure you get them to a vet ASAP to make sure they are ok. And don't go back there for their grooming business. For what they do (which is basically mediocre work), it is not worth your trouble.
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