About Melissa I began my mortgage career with Homestead Funding in June of 2015 when I joined the processing /underwriting department. I learned various aspects of the residential mortgage industry while working closely with top producers, who emphasized the importance of customer service, managing client expectations and effective communication. Being able to work on a large quantity of files helped me to think outside the box and come up with creative strategies to make the mortgage process as simple, well communicated and stress free as possible for my clients.