We just purchased a new home in November and were anxious to have our ductwork sealed and crawl space insulated. We called Home Visions West who offered to come out and ?air test? our home and ductwork for $246. Linda, a ?Certified Specialist? came out with a technician to do the testing which took about 2 hours. She was very nice and got us very excited about the services her company could offer. We paid her $246 and she gave us a receipt with a few cryptic numbers and a promise to give us an estimate to repair the ductwork, insulation, and possibly new windows. She called a week later and said the bid would be delayed for a few days due to health problems. Two weeks later she emailed me and said she would provide the estimate later that day. I never heard from her again. I called the office twice and asked the receptionist to leave a message, but no one ever returned my call. I called and talked to Paul, the salesperson who initially set up the testing, and he said he would check on the status of our estimate. He never got back to me. I wrote Home Visions West and asked for a refund, but they continue to ignore me. Judging by some of the other comments on Angie?s list, they seem to ?cherry pick? their jobs and only work with easy jobs where they can make a lot of money. I resent having to pay them $246 and just want our money back.
Pros: None
Cons: Got nothing for my $246
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