Home Pointe Property Mgmt Rntl

We are property owners - and have suffered losses with Homepointe - both economical and psychological. We have been concerned about Homepointe´s treatment, and after reading all the other reviews in Yelp.com and at this new site: http://homepointepropertymanagement.wordpress.com/homepointe/ we realize that there are many other people like us. God bless the internet ! more

My experience with homepointe has been very good. I originally worked with Alex, Who was very helpful going through the rental process, The process itself was quick and easy. I Must admit i was a bit frustrated with homepointe in the beginning, because i was unable to make my rental payments online. Finally i was told that you were updating your system, which is what was causing the delay. Since the system has been upgraded, making payments online has been quick and easy, which is very important in my busy life. Andy has been very responsive to my emails which is a big plus, i know that if i email him with a question, i can expect an answer within 24 hours. He has been very helpful and easy to work with. I would rate Homepointe a 9 on a scale of 1-10 and i would rate Andy a 10 on a 1-10 scale. more

Homepointe really came through for me given the negative situation that my family was in. They helped me get through a very uncertain and anxiety-ridden time in my life. Their website is very easy to use and accurately publicizes available properties. Applying and communicating via email caused me a bit more anxiety as i was unsure if anyone was reading my communications until i received replies 1-2 days later. Homepointe was willing to work with me throughout the application process and made exceptions where exceptions could be made. more

First of all let me thank you for a smooth and professional handling of our property by you and Homepointe including RAM property services so far, we are satisfied. 10 on a scale of 10 : ) and we will defiantly recommend your services to our family and friends. more

This is the worst I have dealt with. They do not respond to emails or return phone calls...the property manager avoids communications, I was told by the office manager that I needed to pay the credit check fee ($60.00) before they even answer any questions about a particular property; (simple questions as cleaning of dirty bird pooh windows, lawn care, and so forth). It must be a company that the staffs are poorly trained or it is bad leadership from the top down. But whatever the situation maybe, it is one of the worst company to deal with. I can only imagine if there was a maintenance issue that needed to be resolved how hard it will be to get in contact or even get a response from these people. more

I Very much appreciate Everything you do For Me more

Im writing to commend the work of Cheryl Colburn. She is an Outstanding Property manager, who goes the extra mile for her clients. Cheryl replies immediately to my emails, follows through on requests, and takes initiative. I Appreciate her judgement and trust her recommendations. I Continue using Homepointe Because of Cheryl. more

Thank you once again for fixing my pipe problems, You guys are doing a great job, Again Thank You more

Homepointe Has responded to all of our needs in a timely fashion, James you have been great to us as well, and Yes we would defiantly refer your company more

Once again we wish to thank Homepointe for all they have done for us. We will recommend their services to our friends and neighbors anytime. more

The property was left in less than perfect shape and Mike was able to find people at reasonable rates to get it cleaned up, fixed up and rented with what appears to be good tenants. I think it took about a month to fill. more

Hi Janelle, I Just wanted to thank you and your associates for your great service. I Had tried two other rental companies before i came across your organization. Everyone i have dealt with has been VERY professional, courteous, and easy to work with. 2010 was a great year and i am looking forward to doing business with your group this year and in the future. THANKS AGAIN more

I'd Like to take this opportunity to commend your electrician. His visit was professional and courteous. They were able to fix the issues on hand and provided a great customer service experiance more

I just referred someone to you that has a duplex in the pocket area. Hope they contact you. more

He placed someone within 3 weeks. The tenants thus far have been great and I have not had any complaints from neighbors, etc. of the condo. more

Homepointe has a very informative and functional website, Shawn is professional and prompt in communicating, rental was advertised well, tenants were found very quickly and the rent exceeded expectation. Given a chance, I would definitely recommend Homepointe to someone I know. more

Wow. Where to start... if there was a way to do negative starts I can promise you that's what their average rating would be. I'm baffled how a company like this can stay in business these days. They have hands down the WORST customer service in any industry I have come across, period. The story: My wife and I have been looking for a new home to rent and we had the unfortunate luck of finding one listed under their name. First of all, they will only show a house on a designated day and for 10 minutes. Obviously to consolidate the viewers and to create false action so people feel they need to get in the application and fee ASAP. But in a time sensitive situation like renting a home and playing the balancing act of ending one lease and executing a new one with little to no overlapping rent, you can see how that policy is asinine. So anyways, we waited the 5 days to see the home and was herded through it like cattle to fit within the allotted 10 minutes. Even then we liked the home so put in a full application. We have great credit and at least 3 times the verifiable rent with perfect rental history, so no excuses. We did continue to look because we read negative reviews about HomePointe online. We actually submitted 2 additional applications 2 days later because we were up against the clock and Home Pointe is IMPOSSIBLE to reach, they don't answer the phone! So needless to say we were approved on the other two homes (one an agency and one a private individual) within 48 hours. We STILL heard nothing from Home Pointe, I honestly think they were waiting for more applications to come in so they could keep collecting the $60 fee. At the end of the day we still liked the Home Pointe home best so we gave them an ultimatum. We said we are going to sign a lease elsewhere unless we get this approved (it's been over a week).... they never called back. We signed the lease with the other agency. Renters: So the moral of the story is RUN! Don't walk but more

I own a home in Roseville and brought Mike to handle the property. they did a wonderful job. the house was advertised right away, and I believe it was rented with a month. they are very careful whom they put in there. my tenant are professionals and haven't had an issue yet. I hope they become long term. more

I want to convey to you that we are EXTREMELY Happy here. The home is a great size so were not constantly tripping over each other. A frequent problem when both people are home a lot, the house itself is beautiful inside, and in wonderful condition, and the location is absolutely ideal for someone like myself who travels from my home to other homes all over greater Sacramento for work. And although there were several items that needed repairing around here, by and large you've taken care of almost every single one. In addition to that your openness about us installing those faux-plantation blinds, as well as your willingness to fore go the late fee(which you had ever right to charge us) and i think you've done a great job, Andy. I really wanted to tell you that. Compared to other "Landlords" or property management companies ive dealt with in the past, Homepointe (You in Particular) are a breathe of fresh air, and a real pleasure to deal with. more

I Just wanted to thank you for the quick response to fix the latch on my gate that was kicked in. I have been most impressed with the maintenance team whenever ive had an issue with the house. I very much appreciate it, You guys are wonderful. more