Bed Bugs 9/2014: Very disappointing. Stayed at this Holiday Inn, Louisville East-Hurstbourne, for two nights in September, on 5th floor. Immediately following this stay, my wife and I noticed many bites on my son who sleeps on our bedroom floor next to my suitcase I routinely keep in our room. When we noticed a bug on me one night, we pulled back our mattress and found several bed bugs. What followed was a $2,250 tab to an exterminator to heat our home, as they had spread to other areas very quickly.\r
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When reported, the hotel Manager “verified a small incident” in my room. The Manager originally extended 5000 pts. When pressed for some consideration of my $2,250 exterminator fee, the room cost was refunded. I am still stuck with an exterminator bill for which they would not help. Unfortunately, I am in the process of having to pursue a legal solution. \r
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I have traveled over 20 years and never had a bed bug issue until after staying at this hotel. Would not recommend.
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