Holiday Inn Indianapolis-N @ The Pyramids

My family and I rented a room at this Holiday Inn for a week while we are in the process of relocating from Alabama to Indianapolis. My husband made reservations for us through Price Line, this was obviously a cardinal sin as far as the hotel staff was concerned. There are five of us and we were told that the only room that they had available was a room with one bed (double) because they were all sold out but, if we were willing to pay the hotel's price, we could get an adjoining room. The front desk clerk acted as though we were making her life a living hell by talking to her. She was loud and rude so, I asked for her name, she responded by telling me that she did not know who I was and was not going to give me her name, so I ask for the manager's name and she said that I could not speak with him unless I had an appointment (she wouldn't give me his name either). When I tried to get directions to the room (this is a pretty big hotel), she shoved a map at me and basically told me to figure it out. Fast forward to the room (this was obviously the room reserved for those who dared to book a room through Price Line), the water in the shower did not get hot, the remote did not work, you could only turn the volume on the television up not down. And when we finally got the air mattress that we had to beg for..it was deflated. I have been talking to three different people at the corporate office and two managers on site over the past two days and have not gotten any results or apologies yet....I WILL NEVER STAY HERE AGAIN. Pros: Cant think of any Cons: Rude attitude and treatment by staff more

We enjoyed the arcade, jacuzzi, rooms were comortable and the hotel staff were very polite and friendly. The food at the restaraunt was affordable, tasty, and offered variety for all. I recommend it to all my friends Pros: Great food for the price Cons: Front desk associates not informed about specials more

I arranged our stay through Orbitz. When we got on our swimsuits and went to the waterpark, there was a sign ""wristbands needed beyond this point."" I called the front desk about our wristbands and was told, ""Oh, Orbitz doesn't sell our waterpark package, but you can buy wristbands for $20 each."" I was upset, but they didn't seem to care. The attitude was ""rules are rules, it isn't our problem that you never were told of our rules."" more

My family and I visit Indianapolis fairly often, and we have stayed with the Holiday Inn North for years...but I can tell you that we will NEVER STAY THERE AGAIN! Ever since they added the waterpark to their hotel, it all has gone downhill. The staff is rude and impatient, the children don't actually get to have any fun in the water park due to the large volume of restrictions, and the cleanliness of the room seemed very questionable. I thought that the waterpark would be a great addition to a one-time great place to stay...but from what I have experienced in the last few times I visited this hotel - it has done nothing but hurt the integrity of this location. Once we had finally had enough, we actually checked out early and went to a different Holiday Inn nearby off of 71st Street, and we were very pleased with our visit to that hotel. Now that we have had such a poor time at the Holiday Inn North (repeatedly) - we know that we will take our business elsewhere...and it seems that the Holiday Inn Express Northwest was more than happy to offer us friendly service and comfortable accommodations - so we'll go there in the future instead! Pros: Can't think of any ""pros"" about this hotel Cons: Everything I experienced was a ""con"" more

We have been customers of the Holiday Inn North for years and have been pretty satisfied. The new additions and staff have a lot to be desired though. We have tried the hotel twice since the water park was added and have been very disappointed in the service and rudeness of some staff members. Our kids even asked to leave the waterpark because they have too many rules and it is not fun. We do not plan to return. Pros: convenient location Cons: expensive, crowded, lousy service more