I've shopped here for years. 4/5/08 we purchased a glass pipe. 4/6/08 we went back to EXCHANGE the unused, undamaged, pipe. The woman said ""I apologize we don't do returns on pipes, it's just our policy."" \r
\r
I was very upset that we weren't informed of this ""policy"" before making the $50 purchase. Julia the woman working the register (that wasn't even helping me) yells, ""there are signs all over that state no returns!"" I asked Paige (the girl that was helping us) to show me the sign. I never saw it and neither did any of the people that I was with. Julia, then screamed...""You don't need to have attitude, I will kick your a$$ out of this store so fast!"" I thought to myself, ""are you kidding me right now!?\r
\r
Paige showed me a very small sign taped to the back of the glass near a register that I did NOT check out at. I informed her that I merely wanted to do an EXCHANGE as we didn't notice the hole in the pipe was excessively large. Her response, ""that would be dishonest.""\r
\r
Dishonest!? HA! She had the nerve to bring up dishonesty to me? Isn't selling a product and not informing the consumer that the product that they are about to purchase is a FINAL SALE dishonest? We weren't informed by the retail clerk, not on the receipt, and we certainly did NOT see the small sign that was nearest the register that wasn't even open! \r
\r
Here is the topper-Paige says ""I think that is the policy in every tobacco shop."" This is the very first time I purchased a pipe and so how am I supposed to know or anyone else for that matter! Excuse me for being ignorant but I'm still an honest, paying customer that deserves to be treated like one! Hippie Gypsy has lost my business. You have a FINAL sale policy.....GREAT! BUT MAKE SURE YOUR CUSTOMERS KNOW THAT BEFORE THEY MAKE THEIR PURCHASE! That is all I ask!\r
\r
We gave away our pipe as we have no desire to smoke out of it now. Too much negative energy. Good luck with your Hippie endevors but avoid this place! Peace.
more