Did you know bed bugs suck your blood while you sleep?? I do now thanks to the Hilton Stamford. Wake up at 1:00 AM in a bed infested with bed bugs and you'll never be the same!
That's what happened to me at the Hilton Stamford and the staff and general manager, Mark Anderson, never apologized for a room infested with bed bugs. The hotel even gave me a hard time when I requested my clothes be cleaned by the hotel. Anderson's response was a canned e-mail offering 10,000 Hilton points, which is enough for 1/3 of a night's stay. The rooms adjacent to the infested room were never vacated and I had to alert the guests, not the hotel.
In addition, they allowed a dog covered in feces in the kitchen and on the furniture of the Executive Lounge, where they serve and prepare food. These are health violations you never want to subject yourself to. Stay away from this property!! I am a Hilton Diamond member and my company, which spent over $15,000 dollars in two weeks, will never use this property again.
Luckily I have the Hilton Diamond Desk opening an investigation into this property. If you don't have the same status, odds are likely you'll find yourself bitten and disturbed with no peace of mind.
Pros: None
Cons: Cleanliness, Courtesy, and GM Mark Anderson
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