I have a 2010 Crosstour and my lease ends on November 2013. They called me to invite to their gallery to offer me an early upgrade. I was surprised but still went to see what they had to offer. After typical sales tactics (which consists of the sales person keeping you waiting for long periods of time so you get tired and accept whatever they have to offer so you could get out of there. So the sales person asks you a few questions and goes away, then comes back 10 minutes later, asks one simple question and goes again for 15 minutes, then comes back and asks you a question like "will you get a new car today if we give you a satisfactory offer" and goes again for 20 minutes) Anyway, I knew this because I have been there before. The real problem was when everything was discussed and after I spent about 2 hours mostly waiting around... The sales person was away as usual so I went and found him hanging out in the lobby. I told him I needed to go and he could call me with his quote. He told me to come back later to get the quote. I said I didn't ant to come back and asked why still he couldn't give me the quote. The manager named DEREK MEDRZYCKI jumped in and introduced himself and told me to come back as they were still working on the quote. I told him I could get it over the phone and didn't want to come back again. I also told him that I told the sales person that I wouldn't be interested in an early upgrade since it would mean starting over with the 36 months lease period. I told him that I already told the sales person I would only consider it if my monthly payments were less than what I'm already paying, otherwise it wouldn't make sense to me to exchange my car as I was happy with it and there were literally no changes at all in the new version internally or externally. He told me "so you came here today and you're asking us to give you a newer car for less money?". I told him I didn't ask for anything at all and sales person invited me and I already told him the only way I would be interested in a deal would be if I paid less. I said if it didn't make sense he could tell me "no" instead of having me wait or making me come back. He had a smirk on his face, he put his two palms down on the table, looked at his right side towards the window for a few seconds and turned his face back to me. Then he said "so maybe you can pay bi-weekly instead of every month?" I asked if there was such a thing and what the difference is. He goes "yes, we get the money from your paycheck and you pay the same amount of what you are paying two times a month, every other week, instead of once a month..." Can you believe this guy? Of course I was very angry and told him I was very insulted. I kept asking him how he could treat me like stupid offering me to pay double. How they could call me there and mock me and disrespect me. He wouldn't answer no matter what I say. The sales person that invited me tried jump in and saying things like, "no he didn't mean that, no he wasn't trying to mock you" and even in those moments the manager (Derek Medrzycki) kept that smirk on his face. I told the sales person that he still had a smirk on his face and even so the manager wouldn't change his attitude and wouldn't speak. I tried to walk out the door and the sales person came with me and apologized for the managers behavior. Of course it was too late. I told him honda had lost a customer that day.
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