Had two issues - first a leather jacket that was cleaned was shrunk. Told that cleaning leather is difficult and that shrinkage is always a possibility. Second, a dress shirt was sent in without holes and came back with 6 large holes. Cleaner said they came in that way. Even when we tried to explain that we would never dry clean a dress shirt with holes in it they still would not take accountability. It definitely is ""business is always right"" attitude. Even when they had their fire they still delivered pressed shirts covered in soot and smoke. Not until we complained did they rewash and press those items.
Pros: Reliable Delivery
Cons: Damaged goods cannot be claimed
more