Hi-Tech Hobbies Store

I bought a Traxxas QR-1 from hi-tech hobbies yesterday (1/22/14) and when I got it home it wouldnt work out of the box. No problem the owner said if there was an issues I could just bring t back and he'd exchange it. So I called him up this morning and told him what was going on. I explained to him that I read the manual and charged the batteries and put it on a flat surface and it wouldn't take off. I was then met with an onslaught of Im a liar and for some odd reason he began to tell me his history with radio control vehicles. He then made the tall claim that nothing he sells is ever defective and he has never had to return anything in all his years. He then said that I obviously broke it and I was just out to get him and how hard it is for him to stay in business because of people like me. excuse me? I wasnt even asking for my money back. I simply just wanted to exchange it for another one. Im not sure why that was so hard. He then told me that traxxas would never do a warranty repair or issue an rma on it. This is where I had him and knew in fact he was the one being a liar. I had called traxxas prior to calling him and the tech at traxxas sent me an rma via email and to ship it into them when I was ready and apologized for it not working out of the box. Before I hung up with them to call hi-tech hobbies the tech at traxxas said there shouldnt be any reason though why your local vendor shouldnt just exchange it for you. Well surprise surprise, straight from the horses mouth they said it was ok. So why then would the owner of hi-tech hobbies say it just not possible and all of this. I dont know if its a case of pride or a case of being cheap. I called him after i called traxxas because i wanted to work it out ont he local level and continue to do business with him. It didnt work out that way though. Either way it goes I dont appreciate being called a liar and I dont appreciate the poor customer service I received. I wasnt asking him to go above and beyond or way out of his way just to exchange a defective product. To be frank the owner is arrogant, ignorant, rude, and has a know it all attitude. He's older than I am so you'd think he would have heard the saying, "" you get more with sugar than you do vinegar"" I guess not though. I would give this place zero stars if i could. more

Hello: This is the owner of what was HI-TECH HOBBIES STORE AT 5959 TRIANGLE TOWN BLVD, RALEIGH NC 27612. We moved from 5959 Triangle town Blvd in February 2010 we are now located at 6909 Glenwood Ave Ste 102 Raleigh, NC 27612. We have a 2500 Sq ft shop with a small indoor track, the largest indoor crawler track in the area and it is open to anyone who wants to come and play. We are Dealers for all Major Brands of hobbies some of which are. TRAXXAS, HPI, KYOSHO, REDCAT, MUGEN,SERPENT AMERICA, DURATRAX, TAMIYA, HORZION HOBBY, BLADE, EFLITE, ALIGN, GREAT PLANES , REVELL AND MANY MANY MORE PLEASE COME AND CHECK US OUT WE LOOK FORWARD TO MEETING YOU. Our website is www.just-hobbies com more