I am completely disappointed in Hertz, and I had previously purchased two cars from them and had many business rentals. I was scheduled to pick up a Toyota Avalon from Hertz Car Sales in St. Louis on November 12. I confirmed with Herz Car Sales home office in Oklahoma City the day before the test rental that the car was available before flying from Nashville to St. Louis. When I arrived in St. Louis I was told the car reservation had been cancelled that morning. On discussion with the local rental location, they had notified the home office that the car was not available for sale around November 1. The home office indicated that they had made a mistake, had told me it was available, and had not removed it from the website. Reasonably, I asked Hertz to refund the price of my airline ticket to fly to St. Louis and fly back because of this issue. They refused saying that they had a note that a different department had called and left a message at some point that the car was not available. My phone never showed that I received this. They would not stand behind the information provided from their home office. Because of this I will never buy or rent from Hertz again.
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