Herb Chambers Saab

Sent two of my friends to Herb Chambers Saab after I had had several positive experiences for both sales and service at other Herb Chambers dealerships. They both purchased a SAAB without a complaint. (one new and one used) more

I bought my car from an indy dealer, got the '02 9-5 for a cheap price. Then a year later, i wanted to get it done "correctly" at a dealership. Nearest saab dealership? Herb Chambers Saab. I went there, got -Front brakes -Front Rotors -Cabin Filter -Serp belt and pulleys -fuel filter -oil change all for a measly price of $1100. They suggested that i get the belt work done..... They said that the belt was was rotting with the pulley. "Yeah the roof was resenting the car, and it decided to peel back. And we found a unicorn shitting in your filters." kind of talk. I didn't want to take a chance, and so I got it changed. Then I drove to school without a problem. 600 miles away from Boston. I parked at Detroit Airport to fly back home one day, and i started to hear some squeaking noises. I called Herb Chambers, and they said "bring it in, so we can get it checked out." ** if you're skimming, read this part please** I went to the nearest saab dealership at school. They said that the belt was an old and dry belt. They said that maybe they grabbed a really old belt off the shelf. Then when i came back to the dealership, because it was squeaking again, they looked further into it, and said that the mechanic put the pulley on WRONG. and there was a washer that was just spinning freely. I don't know if this was their intention, but i'm certainly tee'd off. I'm in the process of calling them right now. their service manager is on the phone with a customer. ~Mike more

Car dealerships don't need to help you out, it's that simple. Herb Chambers is one of the ones that applies that rule to its business. I had my saab towed there and the estimate for repairs was close to $2000. I paid $5000 for the car a year prior. No thanks, I said. I made some calls and got some Joe Nobody to say he'd do a partial job for $300 (to get me on the road again), or the full thing for about $800. With a little pressure applied to Herb Chambers, I got a call back saying they reworked the figures down to about $1400. This was still absurd, but what was more absurd was that if they were being fair in the first place, how could they find a way to cut back $600? To ease my mind, I went with the certified dealer. The end product, $390 in parts and $1010 in labor = $1400 on the head. Fishy. These guys are straight up cheats..but my car works and the service is warrantied. Rock and a hard place. more