Henry O Baker Inc

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7 S Warren St
Dover, NJ 07801

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(973) 366-0500
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Henry O Baker Inc - Dover, NJ
Henry O Baker Inc - Dover, NJ
Henry O Baker Inc - Dover, NJ
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I had been using them since '99 but the last year has been horrible. I switched my home and auto policy to them. Unfortunately a staff member incorrectly entered my phone number...

Cascading incompetence and unprofessional 1/30/2009

I had been using them since '99 but the last year has been horrible. I switched my home and auto policy to them. Unfortunately a staff member incorrectly entered my phone number in the application. This caused the home insurance company to threaten cancellation of my home policy for non-inspection because they couldn?t schedule an inspection. When I questioned the problem she realized she made the mistake and fixed the number but I still didn't hear from the inspection company. I kept asking, ?why would I not want my house inspected?? After escalating this to the highest possible level the house was finally inspected during the summer. Yesterday, I received a notice of cancellation for non-inspection. I called and the staff member to find out what happened. She took the stance that I was in the wrong. Her notes were incomplete in their system because it did not reflect a number of calls I had with them and the CEO. She acted as if I was liar and told me that I had to prove my house was inspected instead of doing a little work to verify 1st. I am pulling all of my policies from them so this doesn?t happen on something else. Cons: incompetent more
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Owner Message
  • Henry O. Baker is an independent insurance agency selling personal and commercial insurance. We represent many top rated companies and are happy to give you a free quote anytime.

Additional information
  • Hours: Sunday: 12:00AM-12:00AM Monday: 8:30AM-5:00PM Tuesday: 8:30AM-5:00PM Wednesday: 8:30AM-5:00PM Thursday: 8:30AM-5:00PM Friday: 8:30AM-5:00PM Saturday: 12:00AM-12:00AM
  • Payments: Visa, Master Card, American Express, Check
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