Heiser Toyota

I was shopping for a new car and Heiser seemed to be the dealer with the lowest internet prices. Met with one of the sales person and she was somewhat pushy but helpful. She was working hard as any good salesman/woman would do to negotiate prices. After completing the test drive, I handed the key to the the saleswoman as we were walking toward the negotiating desk. One of the a-hole (i'm assuming he was her manager) came looking for the keys. She reached in her pocket and handed the keys to him but he was so rude and nasty that he gave me an unsettling impression about Heiser and their internal dramas. That kind of a-hole should be fired for God sake. If it was to be blamed, I was the one because I gave her the key way too late so all she could do was to put in her pocket at the last moment. I ended up going to another dealer. I give that woman (Jen) the highest respect for doing such a fine job. I would rate my experience with Heiser a 5 stars minus that a-hole. more

Best car buying experience both my husband and I have had. Pre-buying Research: When we decided on a new Toyota truck my husband contacted his preferred dealer and I checked out almost every dealer within 100 to 200 miles. I checked stock, ask questions and set up a contact/sales person to work with. Heiser did things right from the start. They respected my wishes to contact me using e-mail during this stage, the e-mails were from a real person that actually provided the information I requested and provided useful information I didn't ask. I also didn't get tons of generic/bulk e-mails from unknown or duplicate people at Heiser like I did from others. Pros- e-mailed me like I asked, gave me the info I asked for, initial pricing given was real/transparent/a true fair price Cons- 1 or 2 bulk e-mails sent over the course of approximately 2 months Coming in: When it was time to test drive, James and everyone at Heiser were really helpful without being pushing in any way. I'm not only a new mother, but I have a demanding job and can't predict when I might be done for the day to even schedule an appointment very easily. I believe it took me almost a month to find time in my schedule. James did not get impatient with me in all that time. When I had an unexpected cancellation, James was able to get me in for a test drive with short notice (in fact it was shorter notice than I think is respective to give another professional and I thank him for that). Pros - not pushy, able to accommodate busy schedule Cons - not available at 5 am for a test drive **JUST KIDDING; the sales hours were more than accommodating - no cons** In Person Experience: Once at Heiser, everyone was professional and friendly. The place was set up well and had some great features like comfortable couches, great lighting, children's area and refreshments. I really enjoyed talking to everyone there. I observed other sales people/customer iterations and was very pleased. Anyone of them would have been good, but James Hicks was great. James was very knowledgeable with all my many questions. He took the time to listen to me and understand my needs. If he didn't have the answer off the top of his head, he found the answer for me. I really enjoyed myself at Heiser. When I came back with my husband, James zeroed in on all of his needs. He helped us find the right truck for the both of us. Pros - the employees, Sales experience of James Hicks, comfortable place to be Cons - none to speak of Purchasing: Negotiate a price was relatively painless. We worked out a great price with the features/accessories that sold both myself and my husband. Every department worked hard to send us home with our Toyota Tundra that day. I am really grateful to everyone for working so hard. I can't wait to get my scheduled service so I can stop in to say hi and thank everyone again. Heiser Toyota will be our first choice for our next new or used car without a doubt. Pros - relatively painless negotiating, great price Cons - none Overall: pros - Great car buying experience. Fair price from the start. Good people to work with and a great product. cons - one or two bulk e-mails more

I was in the market for a new Toyota, the only reason I ended up buying from here is because they went pretty low on the price- (even though I told them what I could afford for monthly payments and then it ended up being about $60 more than that after I had signed the contract) Pros: parking, tv in the waiting room Cons: customer service, knowledge of vehicles, financing/closing process more