I unfortunately never ate at Heartland because the night of, I called and was told that my reservation was cancelled. They claimed I had called multiple times changing my reservation, making amok of their lives with my calling. When they told me they had left a message confirming my cancellation, I knew it wasnt me because I had never received such a message.
It wasnt the mix-up that burned me. It was that though I was perfectly calm, they were condescending claimed I was wrong and I was a liar. My friend called later, and explained the mix-up, they replied, I just talked to your friend, Chen, This is not my name, and said, Ive given you enough of my time, you should blame your friend for canceling your reservation.
Heartland is great for meals, but dont expect much in service, especially if they think youre Chen.
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