Dear Lee,
I wanted to let you know again how pleased we are with the new unit and ductwork your company installed for us in June. We have been comfortable all summer, in spite of the record-setting heat we've had. As I mentioned to you when the work was being done, the members of your staff who installed the new equipment could not have been more pleasant to deal with, especially Mark Amerson. He kept us informed as to the progress of the work accomplished each day, but, most importantly, always maintained a neat work site and had everything completely cleaned up and tidily stored when they stopped work for the day. His partner George was also very agreeable and peasant to have working on our home. They are both assets to your company.
Perhaps the most important result of the work you did for us is the remarkable drop in our electric bill. You told us that it would be significant, but we never realized that it would be dramatically so during this unusually hot summer season. It is really an added plus.
While we hope we won't have to call you again too soon, we are truly glad to have used your company to replace our unit and ductwork for us.
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