I went in for just an oil change today after reading all the good reviews and having had horrendous experiences at other places in LA. First off, the oil change was started exactly when he said he would start on the phone, and was finished exactly when he said it would be. The price was perfectly reasonable, but what really sold me was Harry himself. After telling him that I came in response to the good reviews here, he looked me straight in the eye and told me how important it was to him to run an honest service and how many places in the area had closed because of bad business practices. He told me about teaching automechanics at a University, and how his mother had been taken advantage of by mechanics in the past and his company prided themselves on good reviews and primarily word of mouth. He said all of this in front of his brother and an employee, neither of whom were rolling their eyes or seemed to be laughing on the inside, and it definitely gave me the impression I had finally found what I'd been looking for in LA... An honest, reliable automechanic!
Pros: Friendly, honest, timely, inspired
Cons: none so far
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