I purchased a pontoon swim ladder on-line from Heckel's in Eage River, WI. After I received the item, I discovered it wouldn't work for my pontoon because it would interfere with pontoon lift. When I contacted Heckel's to discuss returning the ladder, I was told there would be a 50% re-stocking fee which I found to UTTERLY ridiculous. For obvious reasons I told them I was disgusted. I then contacted Hannay's (a local marine dealer in St Paul, MN). They listened to my story and decided to help me with my problem. They traded me straight up for a ladder (similar priced) that would work for me and did not take advantage of my situation. I will definitely remember Hannay's for my future boating needs.
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