Hampden Moving & Storage - An Agent Of Allied Van Lines

We've used these folks multiple times in the past 11 years, spending well over $10K. Unfortunately, their sales, customer service, packing and moving have gotten progressively worse.\r \r We were given a quote at the very high end of our range, and were advised that the best thing we could do was eliminate as much as we could. We parted with belongings we would have preferred to keep in an attempt to reduce our moving costs. Post-move, we were told that the estimate was ""binding,"" and the final billing would not be reduced because we had a smaller load.\r \r Making matters worse, many of the items we did move were damaged because they were packed carelessly ... a stained-glass lampshade at the bottom of a dish pack, items pressing against the screen of our television, lamps broken, art with damaged frames and glass ...\r \r Finally ... their claims department is unresponsive and, in the past, has made the process complicated and time-consuming.\r \r Update:\r \r We had a brief back and fourth with these folks. Nothing resolved ... ""thanks for the feedback"" was all we got. I will continue to discourage everyone I know (or anyone who will listen) from using this company.\r \r Update:\r \r More runaround, passing responsibility from Allied to Von Paris to Hampden Moving & Storage. They delay, attempt to confuse, deny. This is a pretty sleazy way to treat a customer. more

Awful company! They make promises to unpack but their definition of unpack is to dump the boxes on the floor. They also have very rude staff. The foreman yelled at us (and I was pregnant with twins on bed rest at the time) and kept saying ""this isn't my job."" Not to mention they damaged two expensive items and said they did not. Oh, and they took 3 days to move our items but the manager of the company asked us ""why did it take two days? This was a one day job."" You are the expert, you tell me. I would NEVER use this company. Horrible service, empty promises, and they are very difficult to reach when you need them more