I had taken my 2004 Olds Silhouette van in to have a tire replace a few months ago and recently noticed it was missing one of its lug nuts from the passenger side rear wheel. Knowing that Hadsell Tire is the only service provider to have had the wheels off my car I returned to them to see if they would be willing to replace the missing lug nut. They were not only unwilling to help me, but became rude when I suggested that I would be contacting the better business bureau to file a report, asking in a rather cheeky manner whether I had the number or if they could get it for me.
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