The first time we tried them, I had a hard time explaining over the phone that we wanted our Cavaliers' hair all cut down to 1/2 inch for the summer. When I arrived, the person at the desk told me I was only down for a feet, ear and face trim--not what I requested. They agreed ""to try and fit them in"" and told me the cost was increasing significantly with the changes. When I picked them up, the hair cut was rough, not a good job at all. I told the front desk person, I wanted to pay cash for one dog and credit for the second one so to ring up separately. I was very explicit with my instructions. You guessed it, they rang them up together. An owner came up front to deal with the ""angry customer"" as I heard the first person tell her. I was not angry--just not happy. The owner in front of me made a comment to the groomer (in front of me), ""some people don't know how to treat others"". That's it, I will never go back there. All three ladies I dealt with, were rude (one telling me Cavaliers were not meant to have their hair cut rudely). I guess they don't like Fords being parked in front of their shop, because they were so lovey with the BMW owner who came in.\r
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