Greyhound Lines

We arrived at 0230 on 03 June 2011, this bus station is worse then some 3rd world countries bus stations I've travel to and one of the worse I've been in the U.S. First of all there is zero security with homeless people/derelicts walking around all night brothering customers waiting for their morning bus, sleeping on the benches so everyone else had to sit on the floor, these so call people started disappearing around 6 or 6:30 when the employees started showing up, during the night there was a total of one employee in the building that we could see and he was serving a line of 10 plus people. more

I/m in the Customer Service Business. This past Saturday, 3/19/11, I was in need of a part to repair a truck for a very important customer in Columbia, Mo. I checked the bus scheduld out of KC, Mo. and had my Corp. store in KC take the shippment to the terminal to ship on the 1:05, arriving at 3:10 in Columbia. When calling the local station at 3:10 and finding that the shippment had not arrived, we called the KC terminal, only to be told that the shippment did not get on the bus because she was to busy. I would have expected the shippment to make the next bus, but again I must have set my expectations way to high, because it didn't ship until 8:00am Monday AM. I tried called the KC station all day Sunday, and never got anyone to even answer the phone. I was prepared to drive to KC and pick the shippment up, but I was not for sure it would be in KC or Columbia by then. Regardless, everytime I use your company for your shipping service, I and our customers get disappointed and it ends up costing us money and extended down time. But I'm sure Greyhound expects to charge me the freight expense on a parcel that was late arriving almost 48hrs from the scheduled time, because someone was 'To Busy'. If I treated my customers this way, I wouldn't have any. Either get into the parcel shipping business, or get out. Ref you GLI#3061391311 more

Employees at this location have no customer service skills whatsoever. They did nothing to help the people stranded in the Ice Storm on 01/28/10. I hope that I never come through this bus station again. Pros: Comp 2 meals per day Cons: Employees are rude and cheap more

I purchased a ticket to Huntsville, Al. The ticket was to be mailed to my address. I never received the ticket because the mailing address did not have a street name included. However, the billing address above the mailing address was the same address. The bill was received and paid, but no tickets were received. I called the main number (214) 849-8966 to let them know that I had not received my tickets and the woman on the line proceeded to tell me that it was my fault and that the mailing is done by computer. I said ""I don't care why this happened I want to resolve the issue."" She continued to drown on about the issue and finally said, ""...there was nothing that could be done except to purchase another ticket."" This ticket would be twice as much as the first because the ticket was not being purchased in advance. I said. ""If someone, other than myself, is going to use that ticket they would have to show identification and the bus line would know the ticket was not their ticket."" This didn't move any mountains. (uncooperative bad employee) more

I have been trying to call your number for a friend and we cannot get through. We constantly get a busy signal. Please call us at 913 952 4679 which is a cell phone, and also please send more info on how to reach you to my home number 816 763 0809. Thank you Nancy Baltinsky Pros: need to reach phone number easier--with less problem Cons: so-so more