Green Ford

So it appears that Green Ford can remove reviews as the choose. So here we go again. I have been working with Green Ford to fix TOXIC smell in vehicle. On 6 occasion they were given the vehicle for this issue. 1 st time they steam cleaned the carpet and service manager stated " we can not add any deodorizer because the smell was so bad it would make you vomit. Gave it a few days brought it back again they stated they would EVAC (use charcoal vacuum) car so they kept it for a few weeks gave it back again kept for a few days then brought it back again. They then said the found an issue with the PCV Valve which they replaced. Picked the car up and agin gave it a few days then brought it back again. They refused service when my wife pulled into the service center and then locked her in the service center and told her there was no problem with the smell. Embarrassed, scared and intimated her by closing door and leaving her to wait. She then was allowed to leave. My wife immediately to the car to Crescent Ford of High Point NC. They had the car for 13 days and then called us stating they had been working with Crescent Ford and that we needed to bring the car back to Green Ford for OGC paperwork and possible buy back. Now we have on Letter head from another Ford Authorized Dealer that their is in fact a toxic smell. Now Green Ford states and Ford Motor Company will not buy back car and their is no smell. So now when speaking with the GM he stated he knew nothing about refusing service or that they locked my wife in the garage. Now being of sound mind if you are the GM of a business and a unsatisfied customer has been to your business 7 times for the same issue and you know nothing, perhaps the business runs itself. Now the GM states its a Ford Motor Corp problem still. But wait, he came up with this wonderful idea all by himself........ We will allow you to trade your new Ford Fusion which we had 90 days but i will take a loss and buy a new vehicle from them........ Think now........ are you kidding me. Why not trade th more

I have had several dealings with Green Ford. Their body work is very good and the price was fair. The wait for anything more than an oil change is twice what you might expect. The mechanics are great ONLY if you are getting warranty or a replacement part for something you know in advance that you need. But if you have an engine light on and you need diagnostics, do yourself a huge favor and go somewhere else. They don't know what they are doing and they will charge you $100 for EACH different item that they check. This means if they have to check 3 different areas of the vehicle to diagnose, then you are charged $300 and that isn't even starting on fixing your issue, assuming they correctly diagnosed it, which in my experience is a 50/50 crap shoot. more

Everyone at Green Ford was great. Roger and Anthony handled every detail to Perfection. This was my first car purchased from Green Ford but it will not be the last!!!!!! more

I have bought many new vehicles through the years and my salesperson, Corey was one of the best - you are lucky to have him. more

I bought my car in a hurry. That was my choice. (I dont like buying a car, but i had to) My sales representative, Sheranda, was courteous, professional and did not pressure me at all. I told her that i would later return about SYNC. Mrs. Searay is a great representative. more

Excellent customer service. They really care about my sales experience. I will buy there again. more

Bought a Ford because this company did not take an Obama Bail-Out. The dealership offered flat screen TV's along with new car purchases, just as my transaction was completed. So i did not get one. Bummer. Michael Kabella Jr. the salesmen who helped me, was excellent. He deserves a raise. more

Overall it was a great experience. Dustin was very helpful and so was Anthony Reese in Finance Dept. I will recommend to everyone. more

This was the fourth new vehicle i have purchased from Green Ford and i have always been satisfied with the sales experiance. more

I Love My Truck ! more

It was the courteous service and attention to the problem at hand, and a quick resolve, which persuaded me to purchase another 2011 Ford vehicle within two weeks of the date mentioned. I was very satisfied with the professional manner your service manager and technicians showed, which made me real comfortable with this service experience. You have a good team, Thank You. more

We were completely Satisfied with Green Ford. more

Mr Harold Allen, was a very good salesman. I would recommend him to someone else. The only thing i would've loved in the car was a moon roof. more

I was Very Pleased with my service and the salesperson Mike Koballa. more

We Are Very Satisfied With The Entire Staff At Green Ford more

I Have Bought Two Trucks From Green Ford. 08' and 10'. They Are the Best You Need To Call Them, And You Need to Know of their Amazing Service. more

Just wanted to take a moment and thank the staff at Green Ford for making my recent auto purchase a pleasant and satisfying experience. I especially want to thank Ron King for all his help and knowledge. I would recommend Green Ford and Ron King to anyone looking to buy a car. Thanks again! more

I have been impressed with the quality of my new F-150 more

Green Ford Was Very Easy To Deal With, Both Salesmen Ronald Hairston, And Roger Hedman Were Very Professional. more

Johan was extremely helpful. He is very knowledgeable of the Ford products and had the answers to all of my questions. I would certainly recommend Mr. Johan to anyone who is in the market for a new or used vehicle. more