I have been using Kiwi for a couple of years with no problems but he was referred to me by someone I know and thought I'd give Patrick a try. He was very nice and professional but after he left the stains on my carpet were still there and the smell seemed to reappear. I have not had this problem with Kiwi.
I had the carpets cleaned just before Christmas and contacted him about the problem then. I was going out of town for the holidays so he told me to contact him again when I returned. I e-mailed him on January 14 and got no reply. I contacted him again 10 days later and he replied that because so much time had passed he would not consider a redo, which I hadn't yet asked for but I did expect him to come and take a look.
When I forwarded him my e-mail from the 14th, he admitted he found it in his SPAM folder but told me that was still too long, even though I contacted him about the problem before I ever left town, which was prior to Christmas.
He also went on to say that the problems with the stains and a couple of other more minor issues I mentioned were actually KIWI's fault not his. He claims that the solution they use doesn't remove stains but somehow alters their pigment so they just look like they're gone but they really aren't. REALLY? Wow - who knew! I'm going to research what he claims but of course, do I really care if the stains are gone or just invisible for some other reason?
He had a reference from someone I trust and obviously he had thumbs up from her and other customers so needless to say, I'm disappointed - all I can say is that he didn't get my carpet clean, plain and simple, then didn't respond to my attempt to contact him and after additional time had passed said it was too late even though I told him there was a problem BEFORE CHRISTMAS. Instead of making any attempt on any sort of accommodation, he spent time explaining to me how his cleaning process is much better than Kiwi's - except of course for the minor problem of course that they removed the stains and odor and he didn't - although he says it's actually CLEANER now even though it doesn't look it or smell like it. I guess I'm not smart enough to understand.
I guess it's back to Kiwi and this is probably a very good example of ""if it ain't broke, don't fix it.""
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