The WORST adoption agency in the country. This agency shold by shut down by U.S. government. We were trick to work with this agency and for every step we felt that this agency just suck in our bloody money and didn't do anything for us. They don't even call you when your CIS paper work expired. They just send out email, a lot of them to confuse you. They change staffs very often and the staffs are not answering your call and NEVER called you back if you left message. They made all kinds of mistakes on your paperwork and didn't even try to help you to correct. At, travel phase, they charge you EXTRA BIG MONEY, such as small group fee for $500 per person. They knew that at this phase you can't change agency and they just try to rob you money. They charge extra money if you visit orphanage, they charge extra fee for the tips for the guide. They charge standard fees for travel. They also trick you to book the tickets and hotel through them since they charge more money from you and pay less in China since they have connections in China so they porket your money. For example, they charged us $105 for hotel per night at our province and we found out that they actually paid Chines hotel half price ($50) per night. So, they rob the half of your money for the hotel. Also, if you check out in the afternoon they wants you to pay half-day extra of the hotel fee and at China, the Chinese hotel will still want you to pay since GW never pay the hotel this half day fee. Actually, you could request the late check out at China and don't need to pay half-day's hotel fee. GW just try to get as much money as possible from you. So, don't even sign up with GW!!!. They are good agency out there I heard from friends. If you are unfortune as us that are in the middle of the process and close to travel phase and can't change agency just don't let them trick you. Here is the tip: (1) Don't let them buy your tickets and book hotels since they took half of your money and pay half to China.
The bottom line is DON'T use GWCA!!!
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