Great Lakes Hospital For Animals

This place is a scam. The employees know know nothing about dogs. The girl that we got stuck with the last 2 times time we took our puppy in to get shots tried to hold him with his feet during the injection. Is that going to hold a dog down while he's getting shots? The week after, lumps showed up where the shots were because they had to give the shot twice due to the poor handling, and they took my dog in the back and forced a stool sample. I never asked for the sample, but got charged for it. This same girl tried to weigh our dog, who stood still on the scale, and told us he lost 10 pounds. He was, in fact, a puppy and had nearly doubled in size. I asked her to please weigh him again, and there it was, his real weight. Inaccuracy is the norm at this clinic. I was also told I would be paying one price for my visit, and ended up being charged an extra $42 from that in ""office charges."" When I spoke with the manager, she said she could not refund me because my dog was vomiting. My dog has not vomited in the time that I had him! This was either a lie on their end to cover something else, or another dog altogether. This company has tried to pull off a bait and switch, as well as unethical procedures. The girl that handled our dog got fired, but the fact that this business hired someone like that in the first place, and continues to employ several other similar employees, makes me question the judgement of the person that hired her. I will not be visiting this facility again. more

This place is a scam. The employees know know nothing about dogs. The girl that we got stuck with the last 2 times time we took our puppy in to get shots tried to hold him with his feet during the injection. Is that going to hold a dog down while he's getting shots? The week after, lumps showed up where the shots were because they had to give the shot twice due to the poor handling, and they took my dog in the back and forced a stool sample. I never asked for the sample, but got charged for it. This same girl tried to weigh our dog, who stood still on the scale, and told us he lost 10 pounds. He was, in fact, a puppy and had nearly doubled in size. I asked her to please weigh him again, and there it was, his real weight. Inaccuracy is the norm at this clinic. I was also told I would be paying one price for my visit, and ended up being charged an extra $42 from that in ""office charges."" When I spoke with the manager, she said she could not refund me because my dog was vomiting. My dog has not vomited in the time that I had him! This was either a lie on their end to cover something else, or another dog altogether. This company has tried to pull off a bait and switch, as well as unethical procedures. The girl that handled our dog got fired, but the fact that this business hired someone like that in the first place, and continues to employ several other similar employees, makes me question the judgement of the person that hired her. I will not be visiting this facility again. more

This place is a scam. The employees know know nothing about dogs. The girl that we got stuck with the last 2 times time we took our puppy in to get shots tried to hold him with his feet during the injection. Is that going to hold a dog down while he's getting shots? The week after, lumps showed up where the shots were because they had to give the shot twice due to the poor handling, and they took my dog in the back and forced a stool sample. I never asked for the sample, but got charged for it. This same girl tried to weigh our dog, who stood still on the scale, and told us he lost 10 pounds. He was, in fact, a puppy and had nearly doubled in size. I asked her to please weigh him again, and there it was, his real weight. Inaccuracy is the norm at this clinic. I was also told I would be paying one price for my visit, and ended up being charged an extra $42 from that in ""office charges."" When I spoke with the manager, she said she could not refund me because my dog was vomiting. My dog has not vomited in the time that I had him! This was either a lie on their end to cover something else, or another dog altogether. This company has tried to pull off a bait and switch, as well as unethical procedures. The girl that handled our dog got fired, but the fact that this business hired someone like that in the first place, and continues to employ several other similar employees, makes me question the judgement of the person that hired her. I will not be visiting this facility again. more

I took my extremely ill dog to GLHA on an emergency basis and received absolutely the most fantastic, loving care imaginable. I left my previous vet as fast as I could and moved all of my animals to GLHA. The staff are wonderful, friendly, fun, knowledgable, caring...I absolutely cannot say enough about them. If you are looking for a great place to take your animals where they care not only about the animals but about their humans, take a look at GLHA. They're wonderful. more

this clinic has gotten rid of fantastic staff over the last year. everyone from vets to technologists. i will be taking my animals to a vet that has respect for their employees as well as my animals! Cons: have gotten rid of fantastic staff. more