Grand Classroom INC

During a global pandemic, this company refuses to reimburse parents for school trips that had to be cancelled. This company is getting thousands of dollars from my child's school for a trip that is not even taking place. They are a perfect example of a company that does not care about its customers but cares only about its bottom line. Will never use this group again. Highly suggest that you do not either. more

My wife went online to lookup details about a trip for our son and somehow ended up going through the registration process by mistake. $297.00 Deposit for a trip we didn't even go on! No grace whatsoever!! No attempt to resolve the situation!! Crooks!!! more

My daughter has been on two trips and each has been great. Her teacher was very helpful in keeping everyone organized preparing for the trip. (He's even had some of this HS graduates come back for other trips). I've seen the complaint about leaving on cheap, early flights -- that's done to get a full day in the first day. Why would I pay more for my daughter to go to bed after arriving? Let them hit the ground running! more

My daughter's school is using Grand Classroom for a trip to the Grand Canyon. They chose the absolute cheapest flight, departing at 5:00 am .. ridiculously disrespectful of the kids' need to sleep. They are expecting the girls to wake up at 2:30 AM!!! for their outbound flight, and be prepared for a 20 hour day at the start of a 7 day trip. Totally ridiculous. There are 6+ flights to choose from that morning before 10am and they select a 5AM departure. The owner, JT Maxwell, has the gall to tell me that "it's not about money". Baloney! They're totally disrespectful of the kids' need to sleep in order to maximize their profit. On the return, they skip the option for nonstop redeye and instead make the kids connect .. on a redeye! Absolutely, positively, would NOT use this company in the future. Any company that maximizes profit at the expense of kids' health and welfare need to go out of business! more

Trip to Grand Canyon coming up in June 2013, paid for trip in full one year ahead of time for my wife and child. Still got a bill for additional fee in May of 2013. (extra $118, not enough people). Then email from the school with the trip schedule, they booked a trip from Newark NJ to Las Vegas on United, no problem as there are no extra fees if you use a carry on and we all live on the NJ side of the river. For the return trip, the incompetent travel company booked a red eye(not so bad) with a change of planes (thanks for the wake up call) on Spirit Airlines which has more extra fees than the US Tax code, so $35 extra per carry on if you purchase in advance, or $100 at the gate. This is a sixth grade trip, where does this company expect a child to come up with this money to fly their clothes or other items home.(if the parents don't pay ahead of time) The first girl I spoke with said that these fees were news to them, they didn't know when they took effect. (are they that incompetent....how about over 1 yr ago, and fees increased in Nov 2012.) Then director of Customer Service got on, he said they have used Spirit Airlines in the past and they always suggest that we buy the checked bags ahead of time to save money. (how about not using Spirit) So it gets better, the return flight lands at LaGuardia airport in NYC(weekday morning during rush hour), 4 bridges and $28 in tolls round trip , and possibly hours of NYC traffic from where we live. (thanks again) So, at 1145am, I ask to speak with the company president Mr Maxwell and I am told that he is out to lunch and will be back after 230pm. What sounded like a nice school trip is turning into a big rip-off, the price was high and keeps getting higher. A competent travel agency would be looking to save you money, not Grand Classroom. SAVE YOUR MONEY, keep it in your own pocket, you could book this all yourself at a greater savings. more