Perhaps I had a horrible experience initially at ""Got Lashes"" because I got my lash set for free to help an employee train. The employee was nice enough, but I found the experience painful both during the extremely long procedure and after, when I felt ugly, fake, and I couldn't sleep the way I wanted to. Four days after I'd gotten the lashes I just pulled them all out out of frustration.
I wouldn't complain too much if these were the only problems. Of course I wouldn't go back and much less pay actual money for another set...but I would've kept my mouth shut about it. Beauty is Pain, right?
It turns out a lot of other things are painful about ""Got Lashes"", too. I forgot my $250 winter coat after my one-time visit and since I live so far away and almost never go to that general area, I was stuck. I called for days and days (literally) to ask about my expensive coat. The first problem I ran into was that they NEVER pick up their phone--even when their online schedule shows that they are there.
Second: when I DID finally get them to pick up the phone, they basically scoffed at the idea of sending me the coat.
Third: I politely asked them to pin my name to the coat and tuck it away safely in their back room. The secretary agreed and after a few minutes she said she was ""in the process"" of doing so. As I will show later, they did no such thing.
It's been six or so weeks and I've been trying at least twice a week to somehow get my coat back. I finally had a friend pick it up when I heard she goes to ""got lashes"". And guess what? She just waltzed right in, saw it on the coat rack, and took it. No one even asked her about it.
The people at Got Lashes had reassured me at least twice that my coat was safe--and my friend who looks NOTHING like me just went right in and took it.
All in all, a poor way to win the respect of clients. I'm NEVER going back there. And, though this next comment will be a little mean, it's true: I don't want to get a beauty procedure done by a lady who looks like an alien. The owner of Got Lashes looks nothing like her picture--she's had so much cosmetic surgery she's not even recognizable as a human being anymore. And I refuse to take beauty advice from one who is so far from any level of beauty that she looks hideous.
Pros: well decorated
Cons: staff doesn't care about client, horribly painful, $$$$$
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