Gorham, J, Dds - Round Rock Family Dental Ctr

This dentist office's horrible customer service ultimately cost me $20,000. Following insurance snafu, they mailed a bill to a years-outdated address. Months passed, and I was entirely unaware of both the snafu and bill. The worst part was that I came in for next cleaning and they never even mentioned that a prior bill was pending. They then submitted the $100 bill to a collection agency, which sent notification to the same years-outdated address, and no one even informed me. The collection agency damaged my credit rating, just weeks before I secured a new mortgage. This dentist office ultimately bumped my 30-year interest rate up by 0.5 points. When I asked how this happened, they stated that they simply followed all their policies correctly, that they do the same to all patients, and that they have no plans to change their approach. Proceed at your own risk... more

This dentist office's horrible customer service ultimately cost me $20,000. Following insurance snafu, they mailed a bill to a years-outdated address. Months passed, and I was entirely unaware of both the snafu and bill. The worst part was that I came in for next cleaning and they never even mentioned that a prior bill was pending. They then submitted the $100 bill to a collection agency, which sent notification to the same years-outdated address, and no one even informed me. The collection agency damaged my credit rating, just weeks before I secured a new mortgage. This dentist office ultimately bumped my 30-year interest rate up by 0.5 points. When I asked how this happened, the office manager stated that she simply followed all their policies correctly, that she does the same to all patients, and that she has no plans to change her approach. Proceed at your own risk... more

Odd that I chose this place by reading a positive review and now coming back to leaving a negative review. I am not sure how much business they will lose but looks like they don't care. Pros: Nice facility and medical staff Cons: Terrible office staff and billing policies more

Very inconsiderate, not ready to listen.. Horrible Team Cons: Bad Staff more