Good Samaritan Hospital, I have spoke with Helen Obrian from patient relations office.My client is deaf and has Celsey Palsey. His primary lanuagage is American sign Lanuagage. When my client was first admitted into the Good Sam hospital, We have requested for an interpreter. The staff that we spoke to said for how long? we can only get you an interpreter for a block period of time. I stated that under the ADA law that the hospital must provide an interpreter at all time for thier patient. They did get an interpreter up till oct 13th at 6pm. i recived a text message from my staff stating that there were not going to have an interpreter overnight. I have made serveral phone calls, they stated that they do not have to provide an interpreter and that the agency did not have any interpreter available. I told them that i will call the agency to confrim that. I call the agency and they told me that Good Sam hospital called them and told them that they did not need the interpreter to come. I called back and told them that they have an interpreter avaialable and cancelled the the service. As i expain to them the ada law states that you must provide an interpreter.they still refused to get an interpreter for overnight. I told them that if they refused to provide the service you leave me no choice but to move forward. She said fine and hung up on me. When i arrived to the hospaital , i asked the nurse where is the interpreter, the nurse said i only work here i do what im told. There is nothing i can do.
As i see your goals in providing the service to your patient is your goal under vaule of SPRIT. and i qoute from good Samartian hospital webpage....
"Values
Service: We strive to anticipate and meet the needs of our patients, physicians and co-workers.
Patient First: We strive to deliver the best to every patient every day. The patient is the first priority in everything we do.
Integrity: We communicate openly and honestly, build trust and conduct ourselves according to the highest ethical standards.
Respect: We treat each individual, those we serve and those with whom we work, with the highest professionalism and dignity.
Innovation: We embrace change and work to improve all we do in a fiscally responsible manner.
Teamwork: System effectiveness is built on collective strength and cultural diversity of everyone, working with open communication and mutual respect. "
and also under patient rights number 2."The patient has the right to, and is encouraged to, obtain from physicians and other direct caregivers relevant, current, and understandable information — in the patient's own language — concerning diagnosis, treatment, and prognosis."
I am very disappointed in the service you have provided.
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