Goo Goo Eyes

I brought a friend in town specifically to shop at Goo Goo Eyes for a certain brand of frames. He spent over $1000 inthis store yet when the glasses were shipped to him, the prescription in one pair was off in one eye. Paul the manager did not handle this very well at all. Paul attempted to debate the fact the scrip was wrong in the glasses and made him pay his own fed ex charges to return them to the shop. He was willing to lose a sale over $50. He did end up refunding the shipping but after the way he treated a customer, there was no reason to continue trying to do business there. This was not a good experience or anyway to treat a new customer who is spending a nice amount of money in your store. I am only giving Goo Goo Eyes one star because I have to otherwise, it would be a no star day for them. The owner, Mr. Peter Granoff ignored emails and phone calls in regards to the problems we encountered with this transaction. We will not shop Goo Goo Eyes again. Buyer beware of this establishment. For being in such a nice area, the experience left little to be desired. more

I believe Goo Goo Eyes is the only United States merchant for the frames I desired. They shipped my frames and I attempted to have my local optometrist place the newly prescribed lenses. I won't detail the nature of subsequent problems just in case Goo Goo Eyes decides not to be as generous with their next customer. Just know that in my opinion (and with my gratitude) Goo Goo Eyes went beyond my sense of obligation in what they did to remedy my situation. It took a few months, but I am now a very happy owner of the glasses I wanted and there were no additional fees for getting it all to work. Thanks Goo Goo Eyes! more

I recently damaged my Bugatti frames, and I was hoping to find someone to repair them. I took them to the place I bought them, Eye Pieces, and they told me that they could not fix them, but would sell me a new pair. I decided to look around town, and I found Goo Goo Eyes. As soon as I came into the store I was welcomed with a smile and was shown empathy for what had happened to my frames. The gentleman asked me to leave the frames with him to see what he can do. After only a couple of hours, I received a call to come pick up my frames. When I arrived, the frames were repaired with original Bugatti hardware, and they looked awesome! On top of the fast and courteous service, I wasn't even charged for the work!! I can tell you now that they have made a customer for life! I will also be telling everyone I meet to go to Goo Goo Eyes when they need to buy new frames. Their selection is the BEST in Dallas, and their staff can't be beat!! Goo Goo Eyes, you all are Rock Stars!! Pros: Wonderful Staff and Great Selection more